Refund policy

At Blossoms and Balloons MCR, we take great pride in providing fresh flowers, quality balloons, unique gifts, and excellent customer service. If for any reason you are not satisfied with your purchase, please review our refund policy below:

1. Freshness Guarantee

We guarantee the freshness and quality of our flowers and balloons upon delivery. If you receive damaged, wilted, or defective items, please contact us within 24 hours of delivery with a photo of the item(s). We will offer:

* A replacement, or
* A full or partial refund or credit note, depending on the issue

2. Order Cancellations

* Same-Day Orders: Cannot be canceled or refunded once placed.
* Advance Orders up to a week: May be cancelled up to 24 hours before the scheduled delivery/pickup time for a full refund.
* Cancellations made within 24 hours of the scheduled delivery may be eligible for a partial refund, depending on preparation status

3. Incorrect or Incomplete Deliveries

If we deliver the wrong item or miss a significant part of your order:
* Please notify us within 24 hours.
* We will redeliver the correct item as soon as possible or issue a refund.

4. Non-Refundable Items

We do not offer refunds for:

* Balloons popped or damaged after safe delivery or once balloons have left the shop premises.
* For bubble balloons and gift balloons, we strongly recommend a minimum of 24 hours’ preparation time to allow for proper inflation, quality checks, and to identify any potential defects or deflation issues.

If an order is placed with less than 24 hours’ notice before pickup or delivery, and issues arise, we will not be able to offer a refund, as we were not given adequate time to ensure product quality.

* Flowers kept in improper conditions
* Customer dissatisfaction due to personal preferences (e.g., color shades, floral varieties), unless previously agreed upon

5. Delivery Issues


If a delivery cannot be completed due to incorrect address information or recipient unavailability:

* We will attempt to contact you and/or the recipient.
* If redelivery is needed, an additional delivery fee may apply.
* No refund will be issued if the delivery is refused or not accepted after multiple attempts.

6. Custom Orders

Custom or special event arrangements (e.g., weddings, parties) are subject to individual contracts. Please refer to the terms outlined in your event agreement.

Due to the perishable nature of our helium balloons, we do not accept returns or exchanges unless there is a fault or an error on our part. Please review our policy carefully:

Faulty or Incorrect Orders

If you receive a faulty or incorrect order, you must notify us within 48 hours of receiving your balloons. To process your claim, please send clear photographs of the issue along with your order details to admin@blossomsandballoonsmcr.co.uk.

Resolution Options

Once your claim has been reviewed and approved, we will offer either a replacement or store credit. Please note that refunds are not available at this time.

Exclusions

We are unable to offer replacements or store credit for balloons that have been damaged due to improper handling after delivery (e.g. exposure to heat, sharp objects, or rough treatment) or have naturally deflated over time, as helium balloons have a limited lifespan.

To Request a Refund:

Email us at admin@blossomsandballoonsmcr.co.uk or call 0161 243 0292 with your order number, a description of the issue, and any supporting photos. We aim to resolve all refund inquiries within 2 business days.

Thank you for choosing Blossoms and Balloons MCR! Your satisfaction means everything to us!